1st off, I ordered a chain on a Sunday. Yes, website probably says allow 24-48 to fill the order. But why take so long? Don't care when the customer get it? Fill orders same day, ship asap, if employee is overwhelmed with work, hire someone else that's motivated, or hire additional help. From Sunday to Wednesday I finally got a tracking #. Then that number was cancelled and no new # provided. Have someone man the phones. Email and voicemail msgs (listened to at the end of the day) are NOT good customer care. I googled the company and found a sister company and called them. Real people answered the phone and helped me out alot. I was chastised by a co-owner via email that I didn't follow THEIR protocol. I wanted to know when my order would ship. Finally somebody who valued customer service more than the other sent me a chain next day air. Thanks. I was able to complete a job for my customer. 1 week after placing my order I finally received the original order. It took from sunday to Thursday to get it out the door. Quite lax for a business whose life blood depends on $ from customers. Brainstorm and see how to improve order turnaround,
& customer service, . If complacency isn't pulled like a weed, the business may not last. All this hassle to save $6. Totally not worth it.